Newcastle City Council

Phone us on the following numbers for each service (we are open Monday - Friday, 8am-6pm)

• Council Tax enquiries and payments: 0845 111 4101
• Housing and Council Tax Benefit enquiries: 0845 111 4101
• Envirocall: 0191 274 4000
• Repair Centre (for YHN tenants): 0191 277 8888
• Neighbourhood Helpline: 0300 1000 101
• Pay your bills on our Automated Payment Line: 0845 111 4199
• Pay your Council bills by debit or credit card by speaking to one of our operators: 0191 277 7208
• Parking - to request a Blue Badge, a residential parking permit, or pay a parking fine: 0191 211 6111
• To request a job application form for a job we've advertised, contact the Job Shop: 0191 211 5205

For any other telephone enquiries, please contact Newcastle City Council's Switchboard on 0191 232 8520

For customers with hearing difficulties, please use our minicom: 0191 211 4944

Visit us face-to-face at any of our Customer Service Centres

Or you can contact departments or directorates directly by email or by phone, or email customer services.

Write to us at:
Newcastle City Council
Civic Centre
Barras Bridge
Newcastle Upon Tyne
NE99 2BN

Other enquiries:

Display a map of the city

Make a complaint

Send us a compliment

Tell us what you think about our services