Newcastle City Council

Get out with the Families Information Service this summer

The Families Information Service (FIS) can give you the most up to date information about what you can do with your family over the summer. To find out what’s available in your area

• Visit the Family Service Directory at http://www.newcastlefis.org.uk/
• Phone 0191 277 4133
• Email fis@newcastle.gov.uk 
• or pop into the Civic Centre Customer Service Centre

Do you need advice about services for children, young people and families?

Newcastle Families Information Service (FIS) offers a free and impartial service providing up-to-date information, advice and assistance. This includes a wide range of services and activities for children, young people, parents and carers, including:

• childcare (childminders, nurseries, playgroups, crèches, out of school and holiday clubs)
• Sure Start Children’s Centres
• parent and toddler groups
• toy libraries
• parenting support
• things to do and places to go, including sports, holiday activities, play and leisure
• extended services through schools services
• support and activities for children with disabilities and their families
• advice and counselling services clubs and organisations – for parents, carers and young people
• volunteering and community organisations
• health services

FIS also provide information and advice on:

• financial support for childcare
• working or training in childcare and
• becoming a registered childminder
• school admissions
• adult learning

Opening times

Our service is accessible to all to fit in with the lifestyles of busy parents and carers;

our office hours are:

Monday 8.30am - 4.30pm
Tuesday 8.30am - 4.30pm
Wednesday 8.30am - 4.30pm
Thursday 11.30am - 4.30pm
Friday 8.30am - 4.30pm

You can call or drop in during these times to visit a member of staff face to face at our service point in the Customer Service Centre. Alternatively, you can send us an email or leave a message on our answer phone. If this is not suitable, we could arrange an out of hours appointment at a time and venue to suit your needs.

Families Information Service Booth 27,
Customer Service Centre
Sandyford Road
Civic Centre
Newcastle upon Tyne
NE1 8PU

Phone: 0191 277 4133 (with 24 hour answer phone)
E-mail: fis@newcastle.gov.uk
Website: http://www.newcastlefis.org.uk/  (external site)

Appointments service: If you would like an appointment outside of these normal hours contact us at the above.